Shipping policy
At Penélope, we are committed to delivering your orders efficiently and securely. Please read our shipping policy carefully.
Delivery Areas
- We offer free delivery within Doha, Qatar for orders placed before 16:00 (4:00 PM) local time
- Orders placed after 16:00 will be processed on the next business day.
- Delivery outside Doha will be subject to applicable shipping charges.
Order Processing
- Orders are processed after payment confirmation.
- You will receive a confirmation email once your order is dispatched.
Delivery Time
- Standard delivery within Doha typically takes 2–5 hours after placing the order.
- Delivery timelines are estimates and may vary due to unforeseen circumstances, traffic, or courier delays.
Tracking
- Once your order is shipped, tracking information will be provided when available.
- Please ensure your shipping address is accurate and complete. Penélope is not responsible for delays caused by incorrect addresses.
Damaged or Missing Orders
- If your order is damaged upon arrival or missing, please contact us within 24 hours of delivery with photos and details.
- Our team will assist you promptly to resolve the issue.
Contact Us
For any questions regarding shipping or delivery, please reach out to:
📧 penelopeqatar@gmail.com