Terms of service

Welcome to Penélope. By accessing or using our website, you agree to comply with and be bound by the following Terms & Service. Please read them carefully before using our services.

1. General Conditions

Penélope reserves the right to refuse service to anyone for any reason at any time. By using this website, you confirm that you are of legal age in your country of residence or have permission from a legal guardian.

2. Products & Availability

All products offered by Penélope are subject to availability. We reserve the right to modify, discontinue, or limit quantities of any product without prior notice. Product images and descriptions are displayed as accurately as possible; however, slight variations may occur due to screen settings.

3. Pricing & Payments

All prices are displayed clearly on the website and may change without notice. Payments must be completed through our secure checkout system. Penélope is not responsible for issues caused by third-party payment providers.

4. Orders & Acceptance

After placing an order, you will receive an order confirmation email. This confirmation does not guarantee acceptance. Penélope reserves the right to cancel or refuse any order at its discretion.

5. Shipping & Delivery

We provide delivery across Qatar. Estimated delivery times are shown at checkout and may vary due to external factors. Penélope is not responsible for delays caused by courier services or circumstances beyond our control.

6. Returns & Exchanges

Returns and exchanges are accepted in accordance with our Return & Exchange Policy. Items must be unworn, unused, and returned in original condition with all packaging intact.

7. Intellectual Property

All website content, including logos, text, images, graphics, and designs, is the exclusive property of Penélope. Unauthorized use, reproduction, or distribution is strictly prohibited.

8. User Conduct

You agree not to misuse the website or engage in any unlawful activity. Any violation of these terms may result in termination of access to our services.

9. Limitation of Liability

Penélope shall not be liable for any indirect, incidental, or consequential damages resulting from the use of our website or products, to the maximum extent permitted by law.

10. Privacy Policy

Your personal information is handled in accordance with our Privacy Policy. By using our website, you consent to the collection and use of your information as described therein.